Skip to main content

Microassist Training FAQs

Course Access

Q: I have an account and I’m having a problem logging in.  What should I do?
A: Try clicking on the “Forgot Password” link in the upper right corner of the screen.  If you cannot log in after retrieving your password, contact Microassist at [email protected].

Q: How do I access my courses?
A: If you already have a login and password set up on Microassist’s learning center site, enter your credentials in the appropriate boxes.  Otherwise, create a new account by selecting the “Create Account” link in the upper right corner of the browser.  Enter the appropriate information and navigate to “My Courses” in the menu bar.

Q: I had an account with a prior LMS.  Will I need to establish a new profile?
A: Yes.  All customers will need to set up a new profile.  Go to and click on “Create Account” to begin.

Q: I forgot my password.  What should I do?
A: Go to and click on the “Forgot Password” link in the upper right corner of the screen.  If you cannot log in after retrieving your password, contact Microassist at [email protected].

Q: I entered incorrect information when I established my account.  How do I change it?
A: Click on “My Account,” and click on “Profile.”  Change the information you need and click “Update Profile.”

Course Details

Q: What are the course expectations?
A: Most Microassist courses include practice activities that learners can download and complete.  These practice activities aid learners in mastering the material so they can immediately use the skills learned in the course.

Q: How long do the courses last?
A: Course lengths vary in seat time.  Self-directed courses have an average seat time, although the learner may take more or less time, depending on their individual needs.

Q: Are in-person courses currently available?
A: Your safety matters. In response to COVID-19, all of our in-person courses held at our Mircoassist Training Center in Austin, TX will be temporarily conducted online.  We are pleased to deliver live, instructor-led classes virtually for individuals and teams.  For our Austin, TX clients,  open enrollment classes will resume in person (onsite or at the Microassist Training Center) as safety dictates.

Q: What are “practice activities?”
A: Many Microassist courses include practice activities to help learners master the material. Practice activities may consist of interactive elements within a course or a separate file that learners can download and open to perform actions described in the lesson.  Most courses that contain downloadable files also contain a link to a completed practice document so that learners can compare their practice to a correct example. Practice activities will frequently require the use of third-party tools or applications and licensing such software or use thereof is not part of this course.

Q: Can I complete a course without completing the practice activities?
A: Yes, although Microassist highly recommends downloading and working through the practice activities throughout a course.

Q: Do I need a license for the software associated with this course?
A: Yes. Learners must have valid software licenses (purchased separately) to complete the exercises in the practice activities and to review course documents and other electronic assets. Software is often available on a trial basis, although sometimes a credit card is required to register for the trial.

Q: Where are my practice activities?
A: Not all of Microassist’s courses contain practice activities.  Certain topics also do not require supplemental practice, and therefore have no corresponding interactive elements or files.

Q: Can I share the practice activities?
A: Practice activities are owned by Microassist and may not be shared with others.

Q: My practice activities are not accessible.
A: Many of Microassist’s courses build from one topic to the next.  An inaccessible electronic asset may be used to help illustrate the deficiencies within a document or to provide a safe practice area for learners to make that electronic asset accessible.  An accessible version of the electronic will be provided at some point within the course.  Should you need further assistance, please contact [email protected].

Q: Do you offer audit, remediation, and training services?
A: Yes, Microassist offers all three services.  Contact [email protected] or visit to get more information.


Q: How long do I have access to the course once purchased?
A: You will have access to specific courses for one year after purchase.

Q: What forms of payment to you accept?
A: Microassist accepts Visa, Mastercard, American Express, and Discover.  In addition, Microassist may accept Purchase Orders from government agencies and institutions.  Please send an email to [email protected] for details on submitting a Purchase Order.

Q: Are there any discounts available for my organization?
A: Discounts may be available for organizations seeking to enroll 10 or more students.  Contact [email protected], and one of our learning professionals will assist you.

About Microassist Training

Q: What formats does Microassist offer its training classes?
A: Microassist offers classes in several formats including:

  • Instructor-Led (ILT): Classroom group training where the students and instructor are in the same physical location. These are typically held during the weekday, either at our Microassist Training Center in Austin, TX or by arrangement at your site.
  • Virtual Instructor-Led (VILT): Students and the instructor meet at the same time with real-time interaction and use technology to span the distance. Like ILT courses, these are usually held during the workweek.
  • On Demand: Self-paced courses, featuring interactive exercises and delivered online are available for designated courses.  For more details on available courses and how to purchase visit the Microassist Training online store.

Please check individual course listings for available delivery options or contact our Training Team with questions on a specific course.